Why This Letter is Crucial
This isn't just another letter. A Formal Complaint establishes a clear, official
record of your landlord's failure to act.
Protects Your Rights
It demonstrates you've followed the correct pre-action protocol, a requirement if you later need to go to
court or the Housing Ombudsman.
Establishes a Legal Basis
The letter formally outlines your landlord's breach of their legal obligations, such as those under the
Landlord and Tenant Act 1985.
Sets a Final Deadline
It gives your landlord one last, clear opportunity to resolve the issue within a specified timeframe
before you proceed with legal action.